Frequently Asked Questions (FAQs) About Lipton Tea

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Got a question about Lipton® or any of our teas? We're here to help.

Please click below to send us an email or to chat with our team via Live Chat.

If you would like to speak directly to one of our tea champions please call us on 1800638683.

We are available Monday to Friday 8:00 AM – 5:00 PM.


At this time, we are not distributing free samples or coupons for our products.

Our teas are date stamped for your convenience. Tea shelf life varies by the type of tea. Most of our teas, including Black, Earl Grey and English Breakfast, can be enjoyed up to 18 months from the production date.

Right now we’re not pursuing any individual or corporate sponsorship requests, but thanks for offering!

Most Lipton teas are available at your local grocers or e-retailers. Some blends however were specially designed for restaurants and distributed exclusively.

No, green tea is not caffeine-free.  A brewed cup of Green tea has slightly less caffeine than a brewed cup of black tea (45 milligrams vs. 55 milligrams).  However, caffeine content of either black or green tea depends on the preparation method, brewing time, the amount of tea leaves used, and the size of the tea bags.

We don’t recommend re-using your tea bags.  Our tea bags are meant for a single use and will yield the proper flavour and colour when following the directions on the box.

Lipton teas are easy to brew and usually take less than 5 minutes to prepare. Instructions can be found on product pages or on our product packaging.

Herbal teas generally do not have caffeine because they are not made from traditional tea leaves.  They typically include leaves, flowers, bark, seeds, stems or roots from a wide variety of plants. Lipton herbal teas are special blends of natural grain, fruit flavours and sweet spices, leaves, flowers and roots.

Lipton Teas can be found in your local supermarkets, convenience stores, selected food outlets and various e-retailers. 

Lipton® is proud that 100% of our leaf tea sold in AU is Rainforest Alliance Certified™, whether it is produced at our own tea estates in Kericho Kenya or at our partner tea estates and smallholder farmers around the world. Through our commitment to Rainforest Alliance, we ensure sustainability from crop to cup.

The Rainforest Alliance is an independent organization that works with individuals, communities and companies who depend on the land, to reduce environmental impacts and increase social and economic benefits. Your choice of Rainforest Alliance (page will open in new window) Certified™ Lipton® Tea supports farmers working to improve their livelihoods and those of their families while protecting the planet for the future. For more info check here.

According to the United Nations Commission on Environment and Development, sustainable development “meets the needs of the present without compromising the ability of future generations to meet their own needs”.